Q: Can we disable MFA for our Institution?
A: Currently, Multi Factor Authentication (MFA) cannot be disabled by the Institution. Individual...
Q: Can I add or modify visa and immigration options in Sprintax?
A: Sprintax Calculus covers a large number of visa options. If you do not see a visa available, p...
Q: Can administrators have different roles and permissions?
A: Yes, Sprintax Calculus has five main Administrator roles that can be assigned.
Owner
Reporter...
Q: Is there a limit to the number of Administrators that can be added to our account?
A: There is no limit to the number of administrators you can add into your Institution's account.
Q: Can I customize email templates sent from the Sprintax system?
A:Yes, Calculus has a variety of email communication and template options. Administrator roles wi...
Q: What Multi Factor Authenticator (MFA) do users need when using Sprintax?
A: By default MFA is optional for all users in Calculus (Administrators, Individuals, Entities) r...
Q: Which SSO authentication methods or identity providers does Sprintax support?
A: Presently we support SAML2 methods, including Azure Active Directory/Microsoft Entra, Shibbole...
Q: If Single Sign On (SSO) is enabled for my organization, how can our non employee access Calculus?
A: If your organization has SSO enabled and you have users or vendors without Institution credent...
Q: Can I send out bulk emails to targeted individuals?
A: Yes, you can use the User List Filters and Views option to identify a specific user or multipl...
Q: Can I add additional questions or fields to Calculus?
A: Yes, Institutions can add up to 10 custom fields or custom list (dropdown menu) to track infor...
Q: Can Sprintax automatically generate login credentials for new employees, suppliers, and entities when initiated by third-party platform?
A: Yes, using the Sprintax API, Institutions can integrate Calculus with third-party software. On...
Q: Can I customize the default support details for users to communicate with an institution team member?
A: Yes, admins can configure default contact details within Settings. They can customize the cont...
Q: Does Sprintax Calculus support multiple campuses with separate Employer Identification Numbers?
A: Sprintax supports multi campus school systems. Your account can be set up to give administrato...
Q: Can I search for users in Calculus by SSN/ ITIN, email, name or unique identifier?
A: Yes, a search function is available on both the Calculus dashboard and the user list page. Adm...
Q: Does Sprintax notify Administrators when an Individual's record is ready for review and approval?
A: The Calculus software has a built in notification system where administrators can choose the e...
Q: Can administrators, individuals or entities upload external documents to Sprintax?
A: Yes, Administrators, Individuals or Entities can upload any documents through the Document Exc...
Q: Can I mask the email address from emails sent from Sprintax system to include my institution name?
A:Yes, you can request your Account Manager or Tax Specialist to mask the noreply@sprintax.com to...
Q: Does Sprintax provide withholding forms for foreign nationals to complete?
A: Yes, The individual user will complete an online tax questionnaire in order for Calculus to un...