A: Currently, Multi Factor Authentication (MFA) cannot be disabled by the Institution. Individual users can disable it on their account as needed.
However, Institution Admins can reset MFA, if you need to reset MFA for a specific user:
1. Login to your Institution Account
2. On the left side, Click on the User Tab and Select All Accounts.
3. Click on the individual record and a side panel will open.
4. Scroll down to MFA status and click on the lock icon to reset.
Important: Administrators need 'Reset MFA' permissions.
5. User will receive an email asking the individual to reset their MFA.
6. When the user clicks on the link, they will be redirected to the MFA reset page.