A: Currently, Multi Factor Authentication (MFA) cannot be disabled by the Institution. Individual users can disable it on their account as needed.
However, Institution Admins can reset MFA, if you need to reset MFA for a specific user:
1. Login to your Institution Account.
2. On the left side, Click on the User Tab and Select All Accounts.
3. Click on the individual record and a side panel will open.
4. Scroll down to MFA status and click on the lock icon to reset.
Important: Administrators need 'Reset MFA' permissions.
5. User will receive an email asking the individual to reset their MFA.
6. When the user clicks on the Reset MFA Now button, they will be redirected to the MFA reset page and would need to enter their Sprintax password.
In the next screen they'll be prompted to setup new authentication to restore access to their account:
A successful setup of restore authentication at next login they'll be asked to authenticate themselves with an Authenticator app and then select which authentication they'd like to use the older option being the original authentication and the restore authenticator option is the one they setup with the Reset MFA email:
When they click on the Restore Authenticator option they'll need to click the Proceed button and enter the one-time passcode from their authenticator app and login to their Sprintax Calculus account:
Once logged in, if they wish to permanently remove 2FA from their account, they'll need to click on Account in the upper right corner and then Sprintax Identity:
Once in Sprintax Identity, they'll need to click on Security and then under Authenticator app they can delete an authentication from the 3 dots menu: