We're pleased to let you know that Sprintax is now rolling out our new centralized support system, powered by Zendesk, to all Calculus users following a successful pilot phase.
What's changing?
From now on, we ask that all administrative support questions related to Sprintax Calculus be sent to:
calculus@sprintax.com
Please also copy your account manager on the message to ensure the fastest possible response.
Note: This support channel is intended for internal administrator use only. Please do not share this email address with your foreign national users.
Why use calculus@sprintax.com?
Sending your queries to this address allows us to:
- Direct your question to the most appropriate team member
- Keep a full history of your support requests in one place
- Respond more quickly and accurately
- Maintain continuity if a team member is unavailable
Foreign national users should continue to use the live chat feature on Sprintax Calculus for real-time support with their individual queries.
Whether you're reaching out about a technical issue, a process question, or anything else, this support channel will help us assist you more effectively.
If you have any questions about this change, feel free to reach out to your account manager.